Shipping policy

Thank you for your purchase from EMILIE CLAUDE MAGALI GELY. Our brand specializes in fashionable and high-quality clothing. We prioritize accurate order fulfillment and reliable international shipping. We ensure that each garment is carefully inspected, securely packaged to prevent wrinkles and damage during transit, and delivered to customers in perfect condition within standard shipping times.

1. Order Processing Arrangements

All confirmed clothing orders will undergo professional sorting, quality inspection and dedicated apparel packaging within 1-3 business days after order confirmation, excluding weekends and local public holidays. Processing schedules may be extended during peak sales periods and promotional events with surging order volumes. We will actively notify customers immediately if any notable shipping delays occur.

2. Shipping Fees and Delivery Timeline Reference

Shipping fees for all apparel orders are calculated based on package weight, garment quantity and international delivery regions. All exact logistics costs will be fully displayed on the checkout page before payment confirmation, ensuring complete pricing transparency for every shopper.
Estimated delivery times: Standard Shipping: 15 business days
All listed delivery windows serve only as estimated timeframes rather than guaranteed arrival dates. Actual parcel delivery progress may be affected by courier operational backlogs, customs clearance reviews, severe weather conditions, global logistical restrictions and local holiday arrangements of destination countries.

3. Shipment Confirmation and Tracking Updates

Once your apparel order is fully packaged and officially dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive tracking codes and logistics inquiry methods.
Real-time tracking information and delivery status updates will generally be activated and available for customer self-check within 24-48 hours after the shipping carrier completes parcel pickup and system data synchronization.

4. Shipping Address Accuracy Liability

Customers are required to carefully verify and confirm the completeness and accuracy of recipient shipping information during checkout. EMILIE CLAUDE MAGALI GELY assumes no liability for misdelivered, lost or returned parcels caused by incorrect or incomplete customer-provided address details. Any parcels returned due to address errors will incur additional reshipping fees borne solely by the buyer.

5. In-Transit Loss and Damage Handling Rules

If your apparel parcel goes missing during cross-border transportation, please contact our customer support team within 7 days of the expected delivery date to launch a formal logistics investigation. For orders delivered with damaged, stained or deformed garments and defective packaging due to transit extrusion and collision, please submit clear photographic evidence of all damages within 48 hours of receipt. Our team will conduct comprehensive verification and deliver efficient solutions in a timely manner.

6. Apparel Maintenance and Liability Exemption Clause

Every fashion garment is attached with exclusive fabric care guidelines, covering standardized wearing, cleaning, drying and storage methods tailored to different textile characteristics. All clothing products must be maintained in strict accordance with official instructions. EMILIE CLAUDE MAGALI GELY disclaims all liability for garment fading, shrinkage, deformation and fabric damage caused by improper maintenance, unauthorized alteration or personal product misuse.

7. International Shipping and Customs Provisions

Cross-border delivery of apparel products may involve destination-specific import duties, customs taxes and clearance fees formulated by local authorities. All such supplementary charges are the exclusive financial responsibility of customers and are not included in commodity prices or standard shipping costs.

8. Official Customer Service Contact Information

For any inquiries or professional consultations regarding this Shipping Policy and your order logistics status, please get in touch with our after-sales team through the official channels below:
Trade Name: EMILIE CLAUDE MAGALI GELY
Phone Number: +64 26 789 0675
Email: service@emiliecouture.shop
Physical Address: 168 Ashkirk Place, Wattle Downs, Auckland, Auckland 2103, New Zealand